• An avg. of 3 to 5 business days within Quebec and 3 to 7 business days across Canada. • We offer 3 options at checkout: Pickup is FREE, Local Delivery ($9.50) and Standard Shipping ($14.25) • Products with specific fulfilment profiles are subject to different time frames and costs (order accordingly) i.e: small item orders, private label or wholesale orders • Learn More (https://www.essensebyaura.com/shipping-policy)

• Yes, you can most definitely customize your order. • As of now we offer custom BodyBAUMES, After Glow Body Oils, Fragrance Roll-Ons and Whipped Bliss Scrubs. • You can select from a list of scents that are not currently available or make a request in-person at a market/pop up (details here)(https://www.essensebyaura.com/essense-bulletin). • You can make a change of ingredients (due to allergies or personal preference) • However, ingredients can only be modified if approved prior to or discussed immediately after purchase (we cannot guarantee having the ingredient you prefer on site) • Please make your selections known here: https://static.wixstatic.com/media/62c1c0_527e3ff98c4d4ce2b4629bc14e48bbc7~mv2.png • If you placed an order without making the necessary modifications you need please reach out immediately contact us (https://www.essensebyaura.com/contact-us)or send a DM (https://www.instagram.com/essensebyaura/)so that we can process your order accordingly.

• If you'd like to gift your purchase to another individual, please leave a note at checkout. https://static.wixstatic.com/media/62c1c0_41f311660ce448148305a53a9c567e01~mv2.png • We can provide gift wrapping, (e.g., wrapping paper, tissue paper) • We can provide a gift receipt • Please be specific as possible, if you'd prefer to contact us via DM to discuss further details click here (https://www.instagram.com/essensebyaura/) • Provide your name and order number when reaching out