Fulfilment Policy

IMPORTANT NOTICE

WE RESERVE THE RIGHT TO REFUSE AND REFUND ANY AND ALL ORDERS FOR ANY REASON WE SEE FIT. WE WILL REFUND THE ENTIRE ORDER AND WILL REFUSE ALL FUTURE PURCHASES

ORDER CANCELLATIONS CAN BE MADE WITHIN 24 HOURS OF PURCHASING.

(check product details before ordering)

WE ARE NOT RESPONSIBLE FOR STOLEN OR LOST PACKAGES

Shipping Policy

Last Updated: May 19 2025
Website: www.essensebyaura.com
Business Name: Essense By Aura

Thank you for shopping with us! Below is our Shipping, Pickup and Local Delivery Policies to help you understand how and when your items will arrive.

📦 Order Processing

Processing Time: All orders are processed within 1–3 days (excluding holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped.
In case of delays (due to high order volume, holidays, or supply issues), we will contact you via email.

🚚 Shipping Rates & Delivery Estimates

We offer (Standard or Free Shipping) options.

Shipping Method	Delivery Time	Cost
Free Shipping (orders over $65 CAD)	3-7 business days	$0
Standard Shipping (with tracking)	3-10 business days	$15 CAD

Shipping charges for your order will be calculated and displayed at checkout.

📦 Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number.
You can track your package directly through the link provided or by visiting the carrier’s tracking page.

📫 Delivery Issues

If your package is delayed, lost, or arrives damaged:

Please contact us immediately at aura.essense@outlook.com with your order number.
For damaged items, include photos and a brief description in your message so we can resolve the issue quickly.

🚫 Undeliverable or Returned Packages

If a package is returned to us due to an incorrect address or failed delivery attempt:

We will contact you to confirm the correct address.
Re-shipping fees may apply.

❓Questions

If you have any questions or concerns about your order or our shipping policy, contact us:

📧 Email: aura.essense@outlook.com

📲 Instagram: @essensebyaura

Pickup and Local Delivery Policy

📦 Order Processing

Processing Time: All orders are processed within 1–3 days (excluding holidays) after receiving your order confirmation email.
You will receive another notification when your order is ready for pickup or has been delivered.
In case of delays (due to high order volume, holidays, or supply issues), we will contact you via email.

🚚 Rates & Delivery Estimates

We offer (Pickup and Local Delivery) options.

Fulfilment Method	Delivery Time	Cost
Pickup (3275 Boul. de la Côte-Vertu) parking lot in front of Sports Experts.	Time Slots	$0
Free Delivery (orders over $65 CAD)	2-5 business days	$0
Local Delivery (0km to 25km)	3-5 business days	$10 CAD

Delivery charges for your order will be calculated and displayed at checkout.

🚫 Pickup Policies

Failure to show up at your designated pickup time without fair warning is not appreciated.
24HRS after your initial time slot, we will allow you the chance to arrange another pickup within the following 7 business days
Unless alternative arrangements have been made with us (Such as Local Delivery, fees are applicable). We will assume you no longer want your order and will cancel it, without refund!